Can COVID-19 change my delivery time?
We work to ensure that all orders arrive within the deadline set at the time of purchase, but due to the high volume of demand, it is possible that your product will delay a little. Any type of change or delay in delivery will be communicated via email registered on the site at the time of purchase.
What is the deadline?
The delivery time may vary according to the zip code and the chosen shipping option. You can check the delivery time available for the delivery address when placing your order, just place a product in "Shopping Bag", select "Checkout" and enter the zip code of the delivery address. You will automatically see the shipping options available for your order and the estimated delivery time, then just choose the one that best suits your needs 😊
- - The delivery time of your product only starts to take effect from the date of payment confirmation, and is always counted in working days. This information will be sent via registered email at the time of purchase.
- Delivery dates may extend in situations such as excessive rain, risky areas and rural areas. We'll let you know if that happens, okay?
- Up to 3 delivery attempts will be made at the registered address and if none of them are successful, your order may be waiting for pick up at an agency or be returned to the Atulya distribution center. If this happens, we will inform you via email.
If, upon receiving the order, you notice that the seal on the box has been breached, refuse delivery and contact our Customer Relationship Center. If you identify the error after receipt, send us a photo of the item and we will inform you of the procedures you must follow.
It is important to remember that it will be necessary for you to return the product sent wrong for the new one to be resent.
How do I change the delivery address?
When logging into your account, go to “Overview”. On the left side there will be a menu where you will be able to access the option “My addresses”. Here you can edit, delete or add a new address.
If you are already in “My bag” and want to change the delivery address, just click on “Check out”, which will take you to the payment screen. The delivery address will appear on the right side, where you will have the following options: "Update your address" or "Deliver to another address". Attention! By clicking on “Update your address”, you will change your address for this order and for all others. When you click on “Deliver to another address”, the address is changed only for this order, in the next orders the address of your registration will be used.
Important: After completing your order and issuing the invoice, it is no longer possible to change the delivery address.
To view the shipping conditions available to your delivery address, just make your purchase normally and at the end of the order enter your zip code to check the delivery options available for your region. Our delivery times and prices vary according to the zip code and the shipping option chosen at the time of finalizing the purchase.
See our shipping options:
- Normal: Shipping may be free for purchases above a minimum purchase amount (may vary by state and period) and you will be able to check the moment you enter your zip code in the shopping cart. If your order does not reach the minimum value for free shipping, the cost of delivery will be calculated according to the zip code of your delivery address.
- Express: Get your product even faster! This shipping option is available for some areas of Brazil. You can check if this option is available for your zip code by typing it at checkout.
- Super Express: This shipping option is available for only some areas of Brazil. Check the availability of the option before finalizing your order. If your payment is confirmed by 6 pm it will be delivered the next day. Delivery is valid only from Monday to Friday, except holidays.
- Withdrawal in store: you can also place an order through our website and request the withdrawal in one of our stores near you. As soon as you enter your zip code, a list of stores that accept this delivery method, and that have the desired products in stock, will appear to choose one of your preference. No freight is charged for this mode and you will be notified via email when your product is ready for pickup at the selected store. To withdraw it will be necessary to present identification document.