Frequently Asked Questions

About Atulya

Is Atulya an Indian Brand?

Atulya is an Indian brand which comes under Beacon Bio Life, which is a registered private limited Indian company. Presently, our products are only available at our own website or at amazon site. We have a collection of skin, hair and body care products to

Where Is Atulya’ Head Office Located?

The Head Office is in New Delhi at: 802, Shahpuri Tirath Singh Tower,, Community Centre Janak Puri, Delhi, South West Delhi, Delhi, India,110058, India Tel: +91-11-40524896, email: helpdesk@atulyaherbals.com

Where Can I Buy Atulya Products in India?

Presently, you can only order from amazon site or directly from our website https://www.atulyaherbals.com

Shopping

How Do I Shop Online?

You can shop online by either placing an order in amazon site or directly from our website https://www.atulyaherbals.com

How Will I Know If You Have Received My Order?

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During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation ID through a message and an email from Atulya.

How Do I Check My Order Status?

You can check your order status with the help of your Order confirmation ID by either dropping us an email @ helpdesk@atulyaherbals.com or you can call or customer service team @ +91-11-40524896

Is It Safe to Use My Credit Card Online At atulyaherbals.com

We do not store credit card information on our website. Your credit card information is safe with our payment solution providers – Razor Pay.

What If an Item Is Out Of Stock?

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email and will mention you about the out of stock item and the delay on the. Product delivery.

Do I Have to Sign Up For An Atulya Account To Buy Something At atulyaherbals.com

You do not have to create an account on Atulya.com when you place an order and can simply proceed as a Guest Shopper. However, there are several benefits to creating an account. Please refer to the My Account page for more details.

Shipping

Will I Be Charged for Octroi Or Entry Taxes In Case Of Domestic Shipping?

All Atulya orders are shipped within India from our warehouse in New Delhi, India to your provided shipping address. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. Most orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.

How Long Will It Take to Receive My Order?

We make every effort to process your order as quickly as possible. We usually require 7 - 10 working days to dispatch your order. However, if the quantities ordered are more than 5 pieces per product per style, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email.

Which Countries Do You Ship To?

Presently, we are shipping only in India and will very soon start shipping internationally as well. If we are not providing shipment to a country which we are not currently servicing, please contact us helpdesk@atulyaherbals.com to inquire if we can ship to your location.

How Is My Order Shipped?

All Atulya orders are shipped door to door, via Ship Rocket and Blue Dart courier services from our warehouse in New Delhi, India to your provided shipping address.

Do You Ship Backorders?

No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

Will everything be Ship Together?

Yes. Because we do not process backorders, whatever is in stock will be shipped together.

Can I Ship Different Items in My Order to Different Shipping Addresses?

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Can My Order Ship to A Post Office Box?

No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.

What Are the Shipping Costs?

For domestic deliveries i.e. deliveries within India, there is shipping delivery cost of INR 60

How Do I Track My Order?

You can track your order with your tracking confirmation ID or you can contact our helpdesk through email @ helpdesk@atulyaherbals.com or you can call us @ +91-11-40524896. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether your order has shipped yet, you can check the status of your recent orders by contacting us anytime.

Can I Change My Shipping Address After Placing My Order?

Once we receive your order, we take approximately 5 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests within 24 hours of your placing an order for which you can contact us at our helpdesk email @ helpdesk@atulyaherbals.com . Please contact us via email and then also Email us the Address with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company, then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery from one state to other state since the pricing for India in every state may be different.

Why Was My Package Undeliverable?

In case of domestic shipping the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through by contacting us through our helpdesk email @ helpdesk@atulyaherbals.com or you can call us @ +91-11-40524896. If the package status is shown as undeliverable, please call the shipping company at their local number and quote your tracking number to trace your package.

Here are some reasons why your package may be determined undeliverable:

Incorrect Address: Atulya does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated, we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.

Address Format: If you supply a Post Office Box for your shipping address, Courier Partner is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated, we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.

Failed Delivery Attempts: If any duties or taxes are due, then the shipping company will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable, please call the shipping company's customer service at their local number and quote your tracking number to trace your package.

Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.

Payment Method

What Payment Methods Do You Accept?

We accept all COD, Netbanking, online payments through MasterCard, VISA, American Express, and Citibank Maestro Debit Cards (an online real-time authorization is done through the Razor Pay (Payment Gateway).

When Will My Credit Card Be Charged?

Your credit card will be charged at the time of placing your order through our secured Razor Pay payment gateway. (an online real-time authorization is done through the Payment Gateway).

Customer Service

How Do I Contact Customer Service?

Please email us @ helpdesk@atulyaherbals.com or you can call us @ +91-11-40524896

Will You Share My Information with Others?

No, we will not share your information with others. For more details, please read our Privacy Policy.

Can I call in to check My Order?

Currently we do not have a call-in number for placing orders. Please follow the steps in the online checkout process on the website.

If I Have Problems with My Order, Whom Should I Contact?

If you have any problems or concerns about your order, please email us at helpdesk@atulyaherbals.com or call us @ +91-11-40524896

How Can I Modify My Order?

You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.

How Can I Cancel My Order?

Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through email within 2 - 4 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order, you will be advised that the cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of Atulya.

Returns & Exchanges

When Will I Receive A Refund for My Returned Products?

All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement. Click here to know more on Refunds.

How Do I Exchange an Item?

In order to exchange an item, you need to go through the returns process as described above. We will refund your credit/debit card once we receive the returned merchandise. You must place a new order for the replacements you would like.

Gift Services

Can I Have the Product Gift Wrapped?

Presently, no we do not offer these service

Can I Include A Gift Message with The Package?

Presently no, a gift message cannot be included with your order.

Do You Have A Gift Registry?

We do not currently offer a gift registry